THIS LETTER IS REGARDING YOUR CURRENT DENTAL, VISION, PERSONAL ACCIDENT, HOME WARRANTY, LEGAL, AND ID SHIELD BENEFITS THROUGH PACIFIC GROUP AGENCIES

September 2025

Dear RESCO Member,

This communication is to clarify how RESCO dental, vision, personal accident, home warranty, legal shield, and ID shield benefits will be handled in the future.  Please pay close attention to the information below about continuing your benefits or options for new benefits.

Existing Customers of RESCO Member Benefits

RESCO has decided to engage a new insurance broker for future member benefits.  However, members who previously purchased benefits in the past and desire to continue those benefits should follow the process below.

·      Who is Pacific Group Agencies (PGA)?  PGA, located in Santa Clarita, has been RESCO’s member benefits provider for many years and helped build the RESCO member benefits program. PGA will continue to administer the dental, vision, personal accident, home warranty, legal shield, and ID shield plans previously offered to RESCO members.

·      How can you continue your current benefit plans?  In order to continue your current RESCO benefits, aside from your health insurance benefits, you simply need to provide a new premium payment method to PGA. Please note that StanCERA will no longer withhold premium payments to PGA only.  Many members have already set up this new payment to continue their dental, vision, personal accident, home warranty, legal shield, and ID shield benefits through PGA.  Simply contact PGA at 800-511-9065 to setup this payment.  You may also visit https://pgagencies.com/RESCO/ and select ‘Payment Authorization’ to complete the form online. 

·      What happens if I do not continue my current benefits?  Many RESCO members on the dental program may have significant ‘Dental Rewards’ rollover benefits banked within their dental plan to pay for expensive procedures in the future. Some members have $1,000 banked in their ‘Dental Rewards’ balance. To preserve those benefits, you will need to continue your current dental program benefits through PGA. If you don’t, those rewards will be lost.

Clarifying Past Communications

At the end of August, RESCO sent a communication to members via email and its website regarding the decision to change member benefit providers going forward.  We want to clarify some of the information shared in that communication.

·      Change in Benefit Provider – RESCO communicated it as “necessary” to contract with a new provider.  We want to clarify that the RESCO board of directors has the right to contract with different providers and has chosen to do so.  PGA was a long-time partner of RESCO for member benefits and has supported our members and our association for decades.  However, the RESCO Board has chosen to move forward with a new provider effective October 1, 2025.

·      Changes in Benefits – RESCO communicated there will be “No changes to your current coverage selections” but went on to say certain coverages “could have an interruption.”    We want to clarify that members who have dental, vision, personal accident, home warranty, legal shield, and ID shield benefits through Pacific Group Agencies (PGA) can continue those programs by setting up their premium payments through PGA as discussed above.  RESCO’s new benefit provider will be communicating their new benefits to members in the future.

We apologize for any confusion created by prior communications received by our members and desire members to understand the choices they have in maintaining their current dental, vision, personal accident, home warranty, legal shield, and ID shield coverage they have while also making new offerings available through our chosen partner in the future.

Best regards,

RESCO Board